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Adaptive Insights
Knowledge and Support - Adaptive Insights

Support Policy Change: Allow Support to Access Your Instance

Effective as of Release 2019.1, administrators must give Adaptive Insights support access to your instance. Log in to Adaptive Insights and go to Administration > General Setup. Select:

Allow Adaptive Insights support access to log into your instance

You must select this option for Adaptive Insights support to log into your instance and troubleshoot your issues.  

For security purposes, support continues to require permission on each case. Administrators can authorize permission through our support portal. Log in to Adaptive Insights and go to Support > Submit a Request. Look for this option and select Authorize:

Authorization field

If submitting a ticket by email, include this statement in the request:

I authorize Adaptive Insights support personnel to access my instance and data to perform the support services that I am requesting.

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