This article includes suggestions and workarounds. Content may not be accurate for all use cases or represent best practices for the latest release.
We just purchased OfficeConnect and my Adaptive username and password are not working. Why am I not able to login?
Once Adaptive OfficeConnect has been turned on in your model, a user will need to be assigned a role that includes the "Access OfficeConnect" permission before he or she will be able to log into OfficeConnect.
Take the following steps to add the Access OfficeConnect permission to a role.
1. Go to Administration > Roles and Permissions
2. Click Edit next to the Role you wish to edit
3. Tick the box next to "Access OfficeConnect"
4. Submit the changes
Keep in mind this change will allow all users assigned to the modified role to access OfficeConnect. If not all users with that role should be able to access OfficeConnect, a new role can quickly be created by going to Administration > Roles and Permissions > New Role. There is no limit on the number of roles that can be created in the model.
If you have any questions when going through this process, please reach out to the Support team at email@example.com.