What is the max disk usage allowed, how is it calculated and what happens if I go over the limit?
The max disk usage allowed is determined in your Adaptive Insights contract and typically varies between 1GB and 25GBs. When you get close to your allocated amount of disk space, our Customer Success team will contact you as a courtesy to inform you of the disk usage level. At this point you can either leave the instance the same, or reduce the amount of data. The primary items that effect storage are a combination of the following:
- The number of years history/planning versions
- The use of the Audit Trail
- The wide use of uploading documents into the Adaptive Suite (into reports)
Your current disk usage can be found from Admin>General Setup. The number shown will recalculate each night there is activity in the model. By the next day, at the latest, your disk usage should update to reflect your activity from the prior day.
If you have any questions about the disk space included in your contract or the cost associated with going over the limit and/or purchasing additional disk space, you can contact the Customer Success team directly at the email address or phone number below.
Adaptive Insights Customer Success Team
Phone: (800) 303-6346