This article includes suggestions and workarounds. Content may not be accurate for all use cases or represent best practices for the latest release.
Why did I receive an error saying that I am using an incorrect password or invalid IP address?
If you receive an error message when importing using an Intacct connector that indicates your password or IP address is invalid without changing your password, your IP address is likely invalid.
In response to the Heartbleed security threat, Intacct has advised their customers to configure their Intacct installation to restrict access to Intacct by IP address. See the article below for details.
If this change has been made in your configuration, please add the Adaptive Insights data center IP addresses below from which the connector is trying to access Intacct.
(18.104.22.168/26 port 443)
22.214.171.124 through 126.96.36.199
188.8.131.52 through 184.108.40.206
220.127.116.11 through 18.104.22.168
22.214.171.124 through 126.96.36.199
188.8.131.52 through 184.108.40.206
220.127.116.11 through 18.104.22.168
22.214.171.124 through 126.96.36.199
188.8.131.52 through 184.108.40.206
220.127.116.11 through 18.104.22.168
22.214.171.124 through 126.96.36.199
188.8.131.52 through 184.108.40.206
220.127.116.11 through 18.104.22.168
22.214.171.124 through 126.96.36.199
188.8.131.52 through 184.108.40.206
220.127.116.11 through 18.104.22.168
22.214.171.124 through 126.96.36.199
188.8.131.52 through 184.108.40.206
220.127.116.11 to 18.104.22.168